Appeals, Complaints, Dignity at Work & Study, and Student Discipline
We hope that you will be satisfied with your experience during your time as a student at the University of Southampton but we do recognise that, on occasion, things can go wrong. If you have a concern about any aspect of your experience at the University we encourage you to raise it as soon as the concern arises. It is always better to let us know that you feel there is a problem as soon as possible so that the matter may be resolved quickly.
You may wish to consult with your Student Academic President (who can address your problem via the Student Staff Liaison Committee [SSLC]), if it is an issue in common with other students), Personal Academic Tutor, Director of Student Support, or Undergraduate Programme Lead (please see the Key Contacts in Psychology page). Please be reassured that you will not suffer any disadvantage or recrimination as a result of raising a genuine concern, complaint or appeal.
Moreover, throughout the year, any concerns can be raised anonymously through Your Voice, which you can access through eFolio. The issues raised on Your Voice are regularly read and discussed with relevant staff. When appropriate remedial action is taken and this is fed back through Your Voice. Finally, students can also feed back minor sources of dissatisfaction about units via the online course evaluations which we ask you to complete at the end of each semester. Module Instructors read all feedback on their unit, and also respond to it online. Again, where warranted, they take remedial action. In addition, the Undergraduate Programme Leader reviews all feedback given every year, and often makes pedagogical recommendations to all instructors on the basis of it.
Provided you have grounds, you may appeal against any academic decision made by the University. There are some exceptions and you should note you cannot appeal against a decision that has been made in the proper exercise of academic judgment. The Regulations Governing Academic Appeals by Students outline the regulations and procedure that should be followed should you wish to steps that should be followed when making an academic appeal. The Students’ Union Advice Centre has developed a Guide for students.
If a complaint cannot be resolved informally (such as, via the channels mentioned above), then the formal procedure set out by the University will be followed.
The Regulations Governing Student Complaints sets out the process that should be followed should you wish to raise a complaint about a matter relating to either the facilities and services provided by the University, its academic programmes, and the conduct of University staff, and which has materially affected you.
Further information and support about the Students Complaints process is also available here.
Dignity at Work & Study
The University’s Dignity at Work and Study Policy applies to the conduct of staff and students, in the context of their University work of study, or which otherwise affects the working, learning or social environment of the University. Fair criticism of staff or student performance or conduct will not be considered to be bullying or harassment provided that those involved are treated with dignity, courtesy and respect. Any allegation of harassment, bullying or victimisation will be treated seriously, regardless of the seniority of those involved, and anyone found to have behaved unacceptably may be the subject of disciplinary action up to and including dismissal or expulsion.
As members of the University community, all students are expected to conduct themselves with due regard for its good name and reputation and are required to comply with the University’s Regulations at all times. Any allegation of misconduct will be considered within the Student Discipline Regulations, in accordance with the evidence and circumstances presented. Information for students on discipline is available from the Student Services website.