The University of Southampton

Innovation in HE

a blog for teaching and learning innovators

Preliminary Analysis of Official Student Feedback Statements for ‘Living and Working on the Web’ module

A preliminary analysis, using content and sentiment analysis methods, of student feedback statements can be found in the latest of our interactive graphics below.

The feedback was given in the official end-of-module online feedback forms for 3 courses run during 2014-15 and 2015-16 (not just 2014-15 as shown in the graphic). It is likely that these comments may be a more reliable assessment of the course than using statements from the reflective writing which forms a significant part of the course as it does not form part of the summative assessment process.

The analysis indicates that students were positive towards key module aspects such as digital literacy development, student engagement, the pedagogical approach (especially Authenticity) and the feedback process.

On the other hand, the neutral and negative statements were mainly concerned with the module structure, in particular the weighting between the blog topics and the final reflective post, and the desire for help/training with IT tools.

The Theoretical Framework – Exploded

This is an interactive version of the graphic contained in the poster in the previous post. Click on the hotspots (the + signs) for fuller explanations of the theories and digital literacies which have underpinned the design of the ‘Living and Working on the Web’ module – there are links to all the source papers there too.

It is best viewed on full screen, and by clicking hotspots from the centre outwards.

Please feel free to leave any questions or comments which occur to you

Our hopes for this blog

This blog is intended as a discussion, information sharing and interactional space for any researcher or practitioner with an interest in Innovation in Higher Education (HE).

Although innovation comes in many forms and multiple contexts, and often can not be neatly categorised as pertaining to a single area, it is particularly innovation around teaching and learning which will be the focus of this blog.

This includes, but is not limited to, innovation in HE module design, assessment, feedback processes, technology use, curricula, course content and/or educational theory.

We very much hope that you will find this a useful space that you will consider participating in regularly!

This blog is contributed to by:


Lisa Harris (@lisaharris) is Deputy Director of the Web Science Institute at the University of Southampton, responsible for inspiring innovative educational and research projects and building multi-disciplinary communities of practice. She leads MOOCs in Digital Marketing (#FLdigital) and Power of Social Media (#FLSocialMedia) in partnership with the University’s Institute for Learning, Innovation and Development and FutureLearn. Lisa runs a series of Digital Literacy workshops with a team of student “Digichamps

NicMugshotThumbnail Nic Fair (@nic_fair) is a PhD student at the University of Southampton Web Science Institute and Southampton Education School. He is a module and Lifelong Learning lecturer and MOOC educator, with an MSc Web Science, MA Applied Linguistics and PGCE Adult Education. With almost fifteen years of teaching experience in various contexts, his interdisciplinary research is to develop an analysis framework for Personal Learning Networks, with a focus on understanding their impact on HE teaching and learning, innovation and student engagement.

WP_20140829_008 Sarah Hewitt (@s2hewitt) is also a PhD student at the University of Southampton Web Science InstituteSouthampton Education School and Electronics and Computer Science.  After leaving school at 17, and doing a variety of jobs including graphic designer, she completed a degree in English Literature with Art History (BA Hons) with the Open University and followed it up with a PGCE.  She worked as a secondary school teacher (KS7 – KS13) for 11 years teaching English and Media Studies.  She was appointed Head of Media shortly after completing her NQT year, and has also worked as a Media Studies examiner for one of the main exam boards.  In 2014, she left teaching and studied full-time, achieving an MSc in Web Science in 2015.  Her interdisciplinary research topic is to model and investigate a network of professionals in social media, in this case that network being teachers.

MarkGatenby Mark Gatenby (@M__gatenby) is an Associate Professor in Organisations at the University of Southampton. As Director of Undergraduate Education in Southampton Business School he recently led on a project to redesign the business portfolio towards a more interdisciplinary approach, combining innovations in curriculum, technology-enhanced learning, and alternative learning spaces. He is a member of the Institute for Learning Innovation and Development community of practice, with a special interest in curriculum co-design, open platforms, and student response systems. Mark is interested in the institutional processes of learning design and innovation, collaborative knowledge formation and subject taxonomies.

Carol_Evans Professor Carol Evans is Professor in Higher Education within Southampton Education School at the University of Southampton. She is co-director of the Centre for Higher Education at Southampton (CHES).

She is a Principal Fellow (PFHEA) and National Teaching Fellow of the Higher Education Academy (HEA). Carol is an Associate of the HEA and the International Officer for the Committee of the Association of National Teaching Fellows (CANTF). She is also a visiting Fellow at the UCL, Institute of Education, London.

Carol is Editor-in-Chief of the Higher Education Pedagogies Journal (www.tandfonline.con/rhep), and Associate Editor for the British Journal of Educational Psychology Journal. Carol is an editorial board member for the Journal of Educational Psychology and the Thinking Skills and Creativity Journal.

Carol is an Institute for Learning Innovation and Development (ILIaD) Associate, and a University mentor. At Southampton, working with colleagues across the University, she is helping to support the development of assessment and feedback policy and practice. She has established the Researching Assessment Practices Group (RAP) at Southampton to champion the promotion and dissemination of effective assessment and feedback practice.

Carol is passionate about enhancing learning and teaching in higher education, school, and workplace environments. Her current projects include research on individual differences in learning, assessment, resilience, and student engagement in learning. She is especially interested in the role of individual differences in learning. Carol’s main research focus and passion is on how an understanding of Cognitive Styles through the use of the Personal Learning Styles Pedagogy approach (PLSP) can enhance learning and teaching and her research integrating cognitive styles and assessment practice is unique in this respect. Her most recent work has focused on the development of inclusive participatory pedagogies as exemplified by the Personal Learning Styles Pedagogy approach (Evans & Waring, 2009, 2014)

MOOCs in the Classroom

Kate Dickens and Lisa Harris presenting at Futurelearn Partners Event

Kate and I were very pleased to present a summary of Southampton’s progress with MOOCs and their impact within the classroom to FutureLearn’s Partner Advisory Group Event yesterday.

It was an honour (and a challenge!) to follow on from such inspirational and energetic speakers as Peter Horrocks, VC of the Open University, Simon Nelson the CEO of Futurelearn, Helena Gillespie Director of Teaching and Learning at UEA, and many others.

The key message from the day was that the web is already transforming all aspects of our lives and education is no exception. Forward thinking universities need to stop treating digital simply as online file storage and instead focus on harnessing its potential for social, collaborative learning on a global basis. Now the world’s 3rd largest MOOC provider, and recent winner of Best User Experience in the UXUK Awards, Futurelearn is well placed to drive this change. There are many exciting developments lined up for 2016 so watch this space!

Originally published on the WSI blog

Up Periscope! Supporting learning with live broadcasts


Student Digital Champions Tim O’Riordan and Hannah Watts were the brains behind what was probably the first video broadcast using Periscope to support an online course in the UK – a real time discussion between the FutureLearn Digital Marketing MOOC educators Lisa Harris and Chris Phethean.

The MOOC asks learners to try out new social tools and think about how they may (or may not) work in a learning or a business context. So to demonstrate what this involves, we decided to give this relatively new social video broadcasting app a try – and naturally called in the Digichamps to lend an expert hand.

Periscope allows you to watch live videos from your mobile device and interact with the presenters in real time, either directly within the app or via Twitter. We’d had a go with the app a few times over the summer and found that it worked well in connecting with a reasonably large audience. We’d also seen Inger Mewburn on the EdX Surviving your PhD MOOC, and the BBC Outside Source broadcasts, and decided we were ready to take the plunge into a more planned approach to this new form of social broadcasting.

Online learning is often criticised as being a lonely activity, with limited opportunity for interaction with tutors and other learners. Asynchronous discussions within the learning platform can address this issue to some extent, but timely replies are not always forthcoming and learners’ attention moves on to the next section. We have used Google Hangouts successfully in previous runnings of our MOOCs – but these can be cumbersome to set up and while real time discussion between a small group of invited participants works really well, (Google’s limit is 10 participant windows) there is limited opportunity for the wider audience to interact with the presenters or each other.

We felt that the Digital Marketing MOOC was an ideal place to trial a Periscope discussion because potentially there is a double benefit to learners in this MOOC – marketing communications themselves are rapidly evolving as the technologies which allow video and time/location-specific applications converge. So we asked the learners to consider the value of the experiment as both a learning activity to them personally, and also as an example of how marketers might apply the same principles.

Early adopters of Periscope for marketing purposes are using it for “behind the scenes” coverage of key events, Q&A sessions for staff with senior management, demonstrations of new product development, addressing specific customer service issues etc.

Tim’s advice from behind the camera

Using Periscope is very straightforward; you just download the app to your mobile device, sign into Twitter, log in to Periscope and then start broadcasting. The interface design is uncluttered and we found our way around the controls and settings very well without any assistance. However if you need a helping hand, the app’s ‘Help Center’ provides unambiguous and well laid out guidance. In addition Periscopes’ web page contains privacy and terms of service information that are written in clear English – and are well worth a read.

Periscoping is very easy for ad hoc social interaction, but if you have an expectant audience and a message to deliver, you can’t leave much to chance. The plan was for Lisa and Chris to discuss questions from the MOOC and the live Twitter feed at a prearranged time (15:00 GMT, 5 November 2015). We’d had network problems with previous attempts, so we had an additional camera on stand-by to ensure we had something for our audience to watch if the broadcast failed.

Periscope holding screen
Periscope holding screen

With a crew of two (myself supervising the broadcast, and Hannah noting comments as they appeared – and passing on questions) we used an iPhone 5s as the broadcast camera set up in horizontal mode (Periscope broadcast in vertical video, but correct this on playback). In order to let our audience know where to find the broadcast (and with the iPhone pointing at a ‘holding screen’), we hit the ‘start broadcasting’ button 15 minutes before the discussion was due to begin. This automatically created a tweet on the Digital Marketing MOOC twitter account containing a link to the broadcast – which we copied and posted directly into the relevant section of the MOOC.

About 30 seconds before the start of the discussion I started recording on the standby camera, and used Quicktime to screen record the Periscope browser window. At 3pm the holding screen was removed from in front of the camera to reveal Lisa and Chris ready to start. Within seconds sound was turned on and the discussion could begin.

During the broadcast Lisa and Chris discussed comments from the previous week on the MOOC and were also able to answer questions posted on Twitter during the broadcast. Altogether we had over 90 viewers watching and a high number of interactions during transmission – plus some very positive feedback and sharing of relevant resources in the MOOC discussion board.

Overall we found Periscope an engaging and timely method to connect with our learners, like Jisc’s Sharon Cook we can envisage other uses on campus including:

Field trips
Learner feedback
Promoting research activity
Live campus tours before open days

However, there are a few caveats:

While Periscope’s terms of service prohibit broadcasting content you don’t own, there are concerns over the ease with which it could encourage copyright infringement as well as invasion of privacy. After all, anyone with the app can publically broadcast and share the precise location of anything or anyone they point their camera and microphone at. This may not be a big problem for everyday social users, but institutional users need to be aware of the potential for unknowing infringement.

When you use Periscope, you retain the rights to the content you produce, but you also licence Periscope and associated companies (including its parent, Twitter) to re-use your content in order to make it available to a worldwide audience. While your content may be held on any of the servers owned by Twitter anywhere in the world, your licence agreement is with Twitter’s European company, which is based in Ireland. It’s also worth noting that while your broadcast is public by default, you can limit your audience to your followers on Periscope – and you can block other Periscope users.

The purpose of the app is to provide a quick and easy way to broadcast video and audio to anyone in the world, and in order to do this some compromises need to be made. So, while your device may be capable of recording in HD, Periscope does not broadcast or record in HD, rather it uses the much lower 360p resolution. Even with this low resolution, if you’re not on WiFi, your device will use a large amount of data during a broadcast – we recorded around 3MB per minute during a recent session. Also, as others have noted – Periscope drains your battery. Previously we had used up 80% of our phone’s full charge in just over an hours broadcasting of a number of short sessions.

Because of these limitations we take a number of measures:

The video may be low res., but we make sure the sound is a good as we can get it. Audio uses up less bandwidth than video, and makes a huge difference to learner’s engagement and we use a separate, powered microphone plugged directly into our device using an iRig pre amplifier.

Away from our unlimited wifi – usually off campus – we keep broadcasts short to minimise network use.

We connect to power (via a 3m long USB lead) to ensure that our device keeps going throughout our broadcasts.

You may wonder why we went to such great lengths to record the broadcast. Firstly, Periscope broadcasts only stay online for 24 hours, so we needed a copy to put on YouTube for those who missed it. Also, while the iPhone records the video, the quality is quite poor – and it doesn’t record the questions, comments and other feedback that are visible in the Periscope broadcast. So we needed to record the browser window off screen at high resolution (MacBook Pro with Retina screen) to ensure we had a copy that could be used later in the course – or possibly to support later iterations. Finally, apologies for the jerkiness of the video – although we were on a very high speed network, this seems to be how Periscope currently works.

Hannah’s reflections on being a monitor

I really enjoyed the Periscope experiment we carried out as part of the Digital Marketing MOOC. I was responsible for monitoring the real-time audience interaction taking place within the Periscope app and on Twitter via the hashtag #FLdigital. I answered general questions and queries viewers had about the broadcast and notified the presenters of topical questions raised by the audience to be answered live.

My pre-broadcast responsibilities involved preparing tweets to invite and encourage audience participation, I saved these in a Google document and copied content to Twitter at the most appropriate times (including post-broadcast). However, next time I would ensure these were saved in drafts on Twitter to create a smoother more efficient way to post and interact with the audience.

During the broadcast I used my smartphone to monitor the Periscope activity and respond to comments made within the app. It is important you carefully observe this activity because comments appear on the side of the screen during the broadcast and disappear very quickly, as far as I am aware there is no record of these comments once they are gone. During future broadcasts I would screenshot activity I thought was particularly interesting. I also used my iPad to monitor Twitter activity and a trusty notepad to list questions to be passed to the presenters.

I monitored the sound of the broadcast via my smartphone but I experienced a slight hiccup at the beginning of the broadcast because my headphones were not plugged in and therefore, the sound created an echo on the live-stream recording. Other than that, I felt the broadcast ran very smoothly. I think the decision to start the broadcast 15 minutes early to allow the audience to prepare was very wise and worked  well for us because we were able to circulate the broadcast URL across various platforms, including the MOOC and social media.

I put together a blog post about using Periscope to enhance brand authenticity, and a short Storify:

Chris’s reflection as a presenter:

This was my first experience using Periscope, other than watching one broadcast when I first downloaded the app. I’ve participated in Google Hangouts before, and I was actually quite surprised by how much I preferred Periscope for this kind of broadcast. On Hangouts, I tend to feel like you can ‘lose’ your audience a bit, and it all turns into a bit of a videoconference between the participants, rather than a broadcast to the viewers. With Periscope, and perhaps because you are limited by how many people can realistically be involved, it feels much more focused on providing something short and snappy to the viewers, and having the chance to respond to some live feedback.

The process of setting up also seemed much more straightforward, and you don’t need to worry about finding out that one of your participants doesn’t have a Google account two minutes before the broadcast is due to start! This takes away some of the pressure on the participants, letting them focus more on the content rather than the technical setup.

Originally published on the Digital Marketing MOOC blog with Tim O’Riordan, Hannah Watts and Chris Phethean.