If ever you use a spare of something ensure you contact the centre for a replacement. You can contact the spares and repairs hotline at any time for help and advice. Some patients have signed up for a manufacturer led repairs service as this ensures they always get the correct colours regarding spares – as USAIS cannot physically hold the full variety of options at all times. The contact details for the manufacturer led repairs service can be found on the USAIS website.
The USAIS repairs telephone number and email address for our patients is shown below:
Repairs hotline: 023 80 58 4068
SMS: 07887 790765
Website: http://ais.southampton.ac.uk/spares-repairs/
Email: ais.repairs@soton.ac.uk
Key concepts
- How can I check that the cochlear implant is working?
- What are common issues to look out for?
- What do I do when there is a problem?
- How can I get spare or replacement equipment?
